SwapStage Buyer Protection

Every purchase on SwapStage is covered. If something goes wrong, we've got you.

Item not as described

If the item differs significantly from the listing — wrong model, undisclosed damage, or missing parts — you're covered.

Item never arrived

If your package never shows up and tracking confirms it wasn't delivered, we'll make it right.

14-day window

Report an issue within 14 days of delivery. We'll mediate a resolution between you and the seller.

Human support

Real people review every dispute. We don't just side with the buyer — we review evidence from both parties fairly.

How to file a claim

1

Contact the seller first

Most issues resolve quickly when buyers and sellers communicate directly. Use the messaging system to describe the problem.

2

Open a dispute within 14 days

If you can't reach a resolution, email support@swapstage.com with your order details, photos, and a description of the issue within 14 days of delivery.

3

We review and decide

Our team reviews evidence from both sides and makes a fair determination within 3–5 business days.

4

Resolution

Depending on the outcome, we'll issue a full or partial refund, or find another resolution. Seller payouts are held until disputes are resolved.

What's not covered

  • • Buyer's remorse (changed your mind after purchase)
  • • Damage that occurred after delivery
  • • Issues reported more than 14 days after delivery
  • • Transactions completed outside of SwapStage
  • • Items that match their description but weren't what you hoped for

Questions? Email support@swapstage.com